AIS calls out chlorinator claims

Australian Innovative Systems (AIS)

Thursday, 08 February, 2018

AIS calls out chlorinator claims

Australian Innovative Systems (AIS) CEO Elena Gosse is calling out claims made by some chlorinator manufacturers and suggests that the industry needs to work together in the interests of integrity.

Gosse said it’s important to understand that not all technologies are created equal as far as quality and performance is concerned. A common denominator, however, is that all chlorine generators employ electrolysis to produce chlorine to disinfect pool water.

Disinfection via electrolysis is when pool water passes through an electrolytic cell converting minerals and salts to sodium hypochlorite (commonly known as liquid chlorine). The chlorine is then distributed directly into the water, keeping it clear and bacteria-free.

“There are so many outrageous claims made such as ‘salt- or chlorine-free’ pools which use electrolysis, or pools that cure all ails and illnesses, and don’t get me started on the cheap, offshore manufactured pool equipment that is often sold online and may not last longer than its packaging.

“Companies are losing money and customers are losing faith and patience, which is why it’s so important for the industry to work together in the interests of integrity,” she said.

So how can you be sure you are offering the right chlorine generator to your customers?

Gosse suggests asking the following questions:

1. Can I buy or sell this product with confidence?

Is it a respected brand which offers the best in quality, performance and technology? Does the product perform as it claims? Am I sure that I am not the victim of dishonest marketing or sales tactics?

2. What are the chlorine output and salinity levels of the technology?

Every saltwater chlorine generator can produce chlorine in low-salinity water but often it’s at the expense of chlorine output and/or electrode lifespan. Do you know that the product will live up to its claims? Unscrupulous companies can sometimes overinflate figures about chlorine output or the lifespan of parts. They know retailers and consumers are unlikely (or unable) to test these aspects for themselves.

TDS and salinity are not the same, despite being both measured in parts per million (ppm). Salinity only measures salt concentrations in pool water. TDS measures all soluble substances, including salt. To specify the correct chlorine generator for your pool you must know the concentration of salt in your pool (salinity), which will always be lower than the TDS level.

Any technology which employs electrolysis produces chlorine. In the case of claims of salt-free or chlorine-free pools any device using the method of electrolysis is generating chlorine from dissolved salts (in the form of sodium, magnesium or potassium chloride) in the water. A residual chlorine level is required to comply with current Australian health standards. Even pools disinfected by conventional chlorine dosing have a salt content which increases over time.

Mineral water pools are technically saltwater pools and still contain chlorine (produced by the chlorine generator). Blended mineral options are technically salt, often in the forms of magnesium and potassium chloride.

3. What are the safeguards for the consumer?

Is there a clear and fair warranty program in place? AIS warns to beware of pro-rata warranty programs where customers pay sliding scale percentage costs over a period of years. In the event something goes wrong this can be a very expensive exercise for customers. Are spare parts readily available? Does the system offer safety features such as water flow, overload protection and ingress protection? What is the lifespan of major components such as the electrolytic cell?

4. Can you offer the right product to suit your customer’s individual circumstances?

Does your chlorine generator manufacturer offer a wide range of products in different sizes and outputs and across various pool types (such as fresh water, salt water or mineral water) to enable you to tailor a water disinfection solution which is suited to your customer? One size does not fit all.

5. Is this a product which is helping to further the industry?

Is the manufacturer committed to innovation, research and development and the long-term viability of the industry? Does the company develop quality relationships with distributors and retailers?

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