How a smartphone app is changing pool care for good
Recently, work has changed for the better for Jim’s Pool Care franchisees. A revolutionary new smartphone app that handles time-consuming routine tasks means franchisees are saving hours in their working day, freeing them up to see more customers, secure more revenue and deliver superior customer service.
In July 2017, Jim’s Pool Care broke new ground by rolling out the Pooltrackr app to an initial 30 franchisees across Australia. Within four weeks, Brett Blair, general manager and owner of Jim’s Pool Care Australia, said he could see this smart technology could achieve the digital business transformation he’d been looking for.
The technology will now be available to all Jim’s Pool Care franchisees as a central part of the company’s business-in-a-box model.
Back in 2016, Blair had been looking to develop or source an app to set the gold standard in pool care, with superior services and business functions that were easy for franchisees to use, ultimately enabling them to offer great customer service experiences.
He started collaborating with the Pooltrackr development team to help refine their pool care app and assist with the beta testing by engaging Jim’s Pool Care technicians on the ground.
“We needed to streamline and automate all those time-consuming, routine tasks like scheduling, calculating chemical balances, managing cash flow and financials, and tracking pools and customers in a simple app that lets franchisees be the best in the business,” Blair said.
“What we’ve created is brilliant. It’s highly attuned to the everyday needs of franchisees and our Australian environment — it’s robust and cloud-connected with backup so our technicians can work on the go with no compromise. The team at Pooltrackr have done a great job.”
Blair said he believes the future of pool care in Australia will be delivered around more educated and qualified pool technicians who have engaged technology to deliver a premium and consistent service.
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