Swimart celebrates winners

Swimart

Wednesday, 22 August, 2018


Swimart celebrates winners

The 2018 Swimart conference and awards ceremony was a double celebration, recognising both its top-performing franchise partners and 35 successful years in business. Given the high overall failure rate of small businesses and well-publicised bankruptcies of household franchise names, 35 years is no small feat!

Swimart says the annual conferences are a vital part of its successful business model, which combines recognition and reward of outstanding performance with provision of year-round support and education.

At this year’s awards ceremony in Port Douglas, 29 awards were presented to 15 franchise partners — a full list appears below.

Many winners say a strong focus on customer service and promotion of their services, and special offers both on social media and in-store are what helped secure awards.

The presentation is a highlight, but the company says the week-long conference is a valuable opportunity to share insights and tips, and to receive direction, support and training for the year ahead via presentations and workshops in business operation strategies and industry legislation.

Swimart’s Franchise Development Manager Alex Johnson attributes Swimart’s enduring success in the highly competitive retail market to a customer-centric approach and year-round support and recognition of its franchise partners.

“We’re an agile company that’s customer focused and service orientated. As franchisor support is crucial to each store’s success, we educate our franchise partners about how to get the most out of their investment by helping them create motivated, competent teams that offer a high level of service and keeping them abreast of the latest technological advances in pool and spa care,” said Johnson.

2018 Swimart award winners

Australasian Franchisee of the Year: Mornington, VIC

Australasian Hot Shot of the Year: Frenchs Forest, NSW

Australasian Retailer of the Year: Charmhaven, NSW

Australasian Best Presented Business: Pakuranga, New Zealand

Australasian Marketer of the Year: Baulkham Hills, NSW

Australasian Team Player of the Year: Tingalpa, QLD

Platinum Franchisee: Rose Bay, NSW

Platinum Franchisee: Balwyn, VIC

Gold Franchisee: Frenchs Forest, NSW

Gold Franchisee: Mornington, VIC

30 Years’ Service Award: Campbelltown, NSW

NSW/ACT Franchisee of the Year: Warners Bay, NSW

NSW/ACT Hot Shot of the Year: Frenchs Forest, NSW

NSW/ACT Retailer of the Year: Charmhaven, NSW

NSW/ACT Best Presented Business: Charmhaven, NSW

NSW/ACT Marketer of the Year: Baulkham Hills, NSW

NSW/ACT Team Player of the Year: Warners Bay, NSW

Queensland Franchisee of the Year: Tingalpa

Queensland Hot Shot of the Year: Noosa

Queensland Retailer of the Year: Jindalee

Queensland Best Presented Business Browns Plains

Queensland Marketer of the Year: Currimundi

Queensland Team Player of the Year: Tingalpa

Southern Region Franchisee of the Year: Mornington, VIC

Southern Region Hot Shot of the Year: Mornington, VIC

Southern Region Retailer of the Year: Balwyn, VIC

Southern Region Best Presented Business: Pakuranga, New Zealand

Southern Region Marketer of the Year: Pakuranga, New Zealand

Southern Region Team Player of the Year: Malvern, VIC

Main image: Campbelltown Swimart owner Bob Tully (left) accepting his 30 Years’ Service award from Swimart NSW Franchise Manager Peter Allen at the recent 2018 Swimart awards ceremony in Port Douglas.

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