Consumer law repair notices

Friday, 05 August, 2011

If your retail operations include the repair, or the acceptance of goods for repair, you should take note of new Australian Consumer Law Regulations that commenced on 1 July 2011.

These regulations will apply to you if you accept goods for repair, where: the goods being repaired are capable of retaining user-generated data (any data that is stored on goods, for example files stored on a computer, mobile phone, portable music player or other similar electronic goods); or it is your practice to supply refurbished goods rather than repair a defective good, or to use refurbished parts in the repair of defective goods.

You can access further information on repair notices at Repair Notices. This link provides information relating to the repair notices requirements for businesses.

The regulations are intended to make consumers aware that if they take goods to be repaired that are capable of storing usergenerated data they may lose that data in the repair process. Repairers must therefore give consumers a written repair notice before they accept such goods for repair - a suggested set of words is provided in the information material.

The regulations also intend to ensure that where a repairer uses refurbished goods or parts in their repairs that consumers are made aware of this. The repair notice in this instance must also include a specific set of words - this wording is outlined in the information material.

For more information visit

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