Clark Rubber national conference a success
Franchisees and store team members from around Australia came together at the Clark Rubber National Conference & Supplier Expo on the Gold Coast last month, for an event themed ‘Everything Customer’.
Major conference highlights included business updates and multiple learning workshop sessions, as well as presentations by guest speakers and retail industry experts Gary Mortimer and Amanda Stevens.
The event also included a supplier expo, where key business partners and suppliers exhibited current products and new innovations.
In addition to the business sessions, there was plenty of opportunity for delegates to socialise including a welcome dinner, supplier awards function and a franchisee awards dinner.
Geelong franchisees Graeme and Sharon Reid were awarded the 2018 National Best Practice Franchise of the Year, in recognition of an outstanding contribution to the Clark Rubber group and the local community. The award recognises results across multiple areas of the business, including customer service, customer experience, store presentation, stock management and overall sales performance.
Clark Rubber CEO Anthony Grice was thrilled with the success of the event.
“This year’s conference and expo has been a tremendous accomplishment, reflecting on the importance of customer experience within our business, which remains as important today as ever — especially as we continue to face a changing market and industry,” he said.
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